Loader
FAQ – Shop - TWAGAA
17052
page-template,page-template-full_width,page-template-full_width-php,page,page-id-17052,wp-custom-logo,theme-bridge,bridge-core-3.1.4,woocommerce-no-js,qode-page-transition-enabled,ajax_fade,page_not_loaded,,qode-title-hidden,qode_grid_1400,qode_disabled_responsive_button_padding_change,columns-3,qode-child-theme-ver-1.0.0,qode-theme-ver-30.3,qode-theme-bridge,wpb-js-composer js-comp-ver-7.5,vc_responsive

FAQ – Shop

FAQs will help you find answers to your queries.

For additional query(s), please submit the form.

We will get in touch with you pronto.

Ordering and payment

How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Why should I buy online?

Speeding up the process: By ordering online you will you will get prices faster and you will be able to go through the order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering: You can make a re-order anytime based on your previous orders with only a couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

Can I mix the shirt sizes in my order?

Yes. You can mix the sizes any way that you need to complete your order.

Can I mix the shirt types in my order (t-shirts,books, artprints, etc.)?

Yes, you can.

Do you sell transfers that I can apply on my own shirts?

No we do not. Our transfers are made to be affixed with high pressure machinery which is not available to the general public.

Do you have a guarantee on the products that you sell?

Our guarantee policy is very simple.
If we make a mistake on your order or the product is materially defective, we will refund your money for the entire order or replace the product.

Do you offer "wholesale" or special prices to the "trade," schools, or non-profit organizations?

Yes. All our prices are Net Wholesale. We do custom quotes on orders over 100 pcs and on large contract printing jobs. You can email us at hello(at)twagaa(dot)com and we will arrange a callback to understand your specific requirement and give you the best price.

Do the prices of the products become lower when I buy larger quantities?

Yes. The more you buy, the lower the price.

Do you accept purchase orders?

Yes. We offer Net 30 terms to schools, government agencies, and major corporations. All purchase orders are handled by written agreement only.

If there is a problem with my order, what do I do?

You should contact us immediately by e-mail a hello(at)twagaa(dot)com. We want to help you resolve the problem as quickly and effectively as possible.

What information should I input when ordering?

Our online ordering system will ask for all the necessary information needed for making the purchase and delivery successful.

What payment methods can I use?

You can use all the major credit or debit cards, and UPI.
We offer two payment gateways, Razzorpay and Stripe. You may choose to pay from any of these.

Is GST charged extra?

Our shop shows prices with GST included. You will not be charged additional GST on checkout.

What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your card account balance. If everything is as it should, but you still can’t make the payment, please contact hello(at)twagaa(dot)com about the problem. We can manage the order manually.

How can I change delivery address?

Sign in to your account and go to “My Account”. On “My Account” you can change all your information.

What are the delivery charges?

Delivery charges are dependent on the shipment requirements and place of delivery. You can see the shipping fees on the checkout process before the payment is made.

What are the terms and conditions?

You can see the terms and conditions here – https://twagaa.com/tnc

How can I get offer of bulk amounts?

When you wish to orderin bulk (i.e. 20 or more pieces of same product(s)), then please write to us at hello(at)twagaa(dot)com. We will share teh discount coupon for your specific order.

Can I cancel my order?

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact hello(at)twagaa(dot)com

Do you have the product in stock?

All the products which are shown on our site either available or available on-demand basis. Order lead time depends on the products and quantities.

How do you take special orders where I wish to add some personalisation?

In case of any special need,please feel free to write to us at hello(at)twagaa(dot)com and we will address your requirement offline.

How to contact customer service?

If you have question regarding our online store (ordering, account questions, technical questions), please contact hello(at)twagaa(dot)com.

On pricing and shipping related issues you can contact customer support at hello(at)twagaa(dot)com.

Can I return a product?

If you want to return a product, please contact hello(at)twagaa(dot)com.

About Our Products

Are your T-Shirts screen printed or are they heat transfers?

We digital transfer (“photo”) t-shirts. “Photo” or “digitally imaged” T-shirts are transfer printed as the image is applied with a heat press.

Will the printing fade on my shirts after a few washings?

“Wash” tests that we’ve conducted in our shop prove that the printing heat-transfer is durable and holds up to 50 or more washings. Washing instructions are packed with the digital transfer shirts.

Size Guide (T-Shirts)

Your account

How do create an account?

Go to this page https://twagaa.com/my-account/ and visit “Register” form. Just fill in all the needed information and click “Register”. After submitting the form, your account will be confirmed and you will be notified.

How can I retrieve my password?

You can retrieve your password here https://twagaa.com/my-account/lost-password/. Instruction on password retrieval will be send to your email.

How do I change my personal details or email address?

You can easily change all your information on your account. Go to login page (https://twagaa.com/my-account/) and log in, then click “My Account” and “Edit”. Here you can change all your contact information.

Security
Empty section. Edit page to add content here.
Are there any on-going renewal or subscription charges?

No.

Delivery

So you ship worldwide?

Yes, everything is available for shipping worldwide. We regularly ship to the following countries among few more – USA, Canada, UK, France, Germany, UAE, Singapore, HonkKong, Srilanka, Bangaladesh, Nepal, Australia, New Zealand.

Can I track my order?

We will send you the tracking code of the shipment when the parcel has been sent.

Shipping time?

Shipping time will be confirmed on the order confirmation document. Usually, the products are delivered within 7-10 days both within India and most of the places overseas as they are shipped via courier service. In a few countries, shipping may take more time, typically 3-4 weeks.

Do you offer express delivery?

Yes, we offer express delivery. In case you are looking for express shipping, please mail us at hello(at)twagaa(dot)com.

Shipping cost?

Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.

Changing the billing and shipping address?

You can easily change your billing and shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

Queries?

Ask us and we shall touch base with you pronto.

    Your name

    Your email

    Subject

    Your Country

    Your mobile number (optional)

    Your Message

    Convenient date to contact you
    (We take Sunday off so please do not mention a Sunday.)

    Convenient time to contact you
    (IST - Indian Standard Time)

    10:00 - 12:00 hours12:00 - 14:00 hours16:00 - 18:00 hours

    Open chat
    1
    Hello! How can I help you?

    KID'S ROUND NECK T-SHIRT
    SIZE GUIDE (in inches)

    Chest Length Sleeve
    0-1 Years 20 12.5 4.5
    1-2 Years 22 14 4.5
    2-3 Years 24 15.5 5
    3-4 Years 26 17 5.5
    5-6 Years 28 18.5 6
    7-8 Years 30 20 6.5
    9-10 Years 32 21.5 7
    11-12 Years 34 23 7
    13-14 Years 36 24.5 7.5

     

    WOMEN'S ROUND NECK T-SHIRT
    SIZE GUIDE (in inches)

    Chest Length Sleeve
    XS 32 23 5.5
    S 34 24 6
    M 36 25 6.5
    L 38 26 7
    XL 40 27 7.5
    XXL 42 28 8

     

    MEN'S ROUND NECK T-SHIRT
    SIZE GUIDE (in inches)

    Chest Length Sleeve
    XS 36 24.5 7.5
    S 38 26 7
    M 40 27 7.5
    L 42 28 8
    XL 44 29 8.5
    XXL 46 30 9